…Adheres to Critical Staffing Plan when necessary. Accountabilities: Sales and Servicing + Provides customers with information regarding products and services, rates,

…reporting while receiving limited instructions for filing, recording, processing, servicing , recording, and/or organization of documentation associated with a

…and subject matter experts to research, resolve and expedite problem resolution for loan servicing issues. + 10% Perform general administrative duties, such as

…customer interactions. + Explain the high-level criteria used to decision loan applications. + Complete servicing -related responsibilities specific to Consumer

…a comprehensive mortgage platform and integrated business focused on the production and servicing of US mortgage loans and the management of investments related to

…sound customer experience and dedication to assist the borrower with any loan questions including but not limited to Loss Mitigation, Foreclosure, Bankruptcy, Escrow

…well as provide guidance to Treasury Management clients to the appropriate resource for servicing + Maintains client records for both loan and deposit accounts

…**:** + Take inbound and make outbound calls to assigned portfolio of mortgage loan borrowers that are delinquent in their loan payments and who are

…primarily handling clients' transactional needs, including accepting deposits and loan payments, verifying cash and endorsements, cashing checks within limits,

…segment + Oversees the management and activities of large accounts and related servicing teams + Manages the most strategic relationships that are characterized by